ABC AQUATICS

​​​General Policies:


 -Parents must remain on ABC Aquatics premises at all times. 
-Parents are to wait in the ABC Clubhouse or on the pool deck. Children may not be left unattended before, during, or after their swim lesson.


- All swimmers, regardless of age, must wear swimsuits.
-Remove all Band-Aids. We recommend using liquid band-aid. Please be considerate and use discretion with wounds that have not healed sufficiently.


- Children who are not completely toilet trained must wear a reusable swim diaper. This is a LAW not a rule. 
- Please have older children use the restroom before their class begins.


- Please do not bring a sick child to class. We ask to avoid spreading the illness any further, that you wait until your child is better before bringing his/her to class. If your child has a fever or a contagious disease, please stay at home until the illness has subsided. If you are unsure, please consult your doctor for the proper course of action. (Also see important info on diarrhea at the bottom of this page)

- Do not let your children enter the pool until the class is scheduled to begin. This is for their safety and for the safety of the other children in lessons.

- Please allow swimmers finishing their classes to exit the pool before putting your child into the water.

- Swimmers are not allowed to chew gum or have any type of hard candy during their swimming lesson

- For students who struggle with separation anxiety, the student will be required to complete a limited number of non-threatening tasks before the lesson is over. Parents are asked to remain at a distance in order to allow the instructor to work through the separation anxiety with the child.


Photo & Video

ABC Aquatics may take photos and/or videos at anytime during lessons or events. We may use those images for advertising, social media, promotional activities and/or educational use. 


Payment Policies: 

Lessons are charged in monthly session. Each session needs to be paid in full by the first lesson of each month. Statements will be Emailed on the first of each month. If the session is not paid by the first lesson of each month, you will receive a second notice/reminder. If the session is not paid before the third lesson the student will not be allowed to participate in the lesson and will be dropped from all remaining classes. A late fee of $25 will also be added to your monthly total. If you have a credit card on file, it will be charged automatically on the 1st of each month. To cancel this service, you must let us know 14-30 days before end of the month. If you cancel after your card is charged on the 1st you will not receive a refund, it is either forfeited or we will apply it as credit towards future lessons.
Any discounts applied do not include the registration fee or late fees. We do not prorate for absences. 


Return Check Policy:

If a check is returned for any reason a $25 fee will be added to your balance. Once notified, payment is due immediately. Non-payment will result in your registration being cancelled.

​Refund Policy/Cancellation Policy:

 ABC Aquatics does not issue refunds for any of its programs after the lesson start date. All unused funds paid to ABC Aquatics shall become credit for future use toward additional swimming lessons. This includes medical reasons, moving, or missed lessons. Cancellations must be made 14-30 days in advance in writing by emailing to abcaquaticcenter@gmail.com.


​Makeup Policies:

​ABC Aquatics' make-up policy is designed to accommodate each student equally and we do our best to be as flexible as possible. We can only schedule make ups up to two weeks in advance. 

- ABC Aquatics does not guarantee make ups; they are dependent upon availability and they must be scheduled. Due to our low instructor-student ratio, we cannot guarantee the availability of make-up classes. The more notice you give about a potential absence the more flexibility we will have scheduling makeups

-Parent and me classes in San Dimas: We do NOT offer make ups for this class for any reason, no exceptions. 

-Abc will not give makeups with less than 24 hour notice, or before 8:00 A.M. the day of lesson if an illness occurs. no shows will not be able to be made up. You MUST notify the office 24 hours in advance if you are planning on missing a class by emailing abcaquaticcenter@gmail.com or calling 888-637-4440 and leaving a message.  We will not grant make ups for verbal notifications it must be in writing or left on a voicemail message. 


- We will not prorate or add lessons to the end of the month for makeups, unless for instructor illness, pool maintenance, holidays or weather.

- If you go on vacation and would like to save your spot, you will still need to pay your full monthly fees and schedule makeups for any classes missed. They must be scheduled after returning from vacation/break they can not be scheduled before the missed classes. 

- If you have two kids in a semi-sibling class and one is sick, but the other takes the full 30 mins, no makeup will be given to the other participant as the student has received a 30 min private lesson from the instructor. If siblings are enrolled in separate classes, make ups can not be shared between them.  Only the student who is absent will be able to do the make up.

.- You will not be charged for a makeup but they must be made up on a different day than your regular schedule classes.

- Once a make-up lesson has been scheduled it cannot be rescheduled or made up for any reason.  If you miss the make-up lesson (illness included), you forfeit the money you paid to hold your place for the scheduled lesson. Make-up lessons can only be used during a current enrollment period but never expire. 

- ABC Aquatics Observed Holidays include: Memorial Day, Easter, 4th of July, Labor Day, Halloween, Thanksgiving weekend, Christmas Eve- New Years Day.

-5 Weeks in a month: You are guaranteed 4, 8, or 12 lessons in a month depending on how many times a week you choose and depending on the date you start the first lesson.  If there is a 5th week it will be used as a make-up. For more info about this policy please ask.





IMPORTANT INFORMATION FROM THE CALIFORNIA HEALTH DEPARTMENT

PLEASE DO YOUR PART TO HELP KEEP EVERYONE SAFE AND HEALTHY BY LETTING US KNOW IF YOUR CHILD HAS OR HAD DIARRHEA IN THE PAST 14 DAYS! 

DIARRHEA AND SWIMMING 
Diarrhea and swimming don’t mix! Diarrhea is the most common recreational water illness (RWI). Swimmers who are sick with diarrhea—or who have been sick in the last two weeks—risk contaminating pool water with germs. Certain germs that cause diarrhea can live from minutes to days in pools, even if the pool is well ­maintained. Once the pool has been contaminated, all it takes is for someone to swallow a small amount of pool water to become infected. Diarrhea and Spreading Illness at the Pool Infectious diarrhea can contain anywhere from hundreds of millions to one billion germs per bowel movement. Swallowing even a small amount of water that has been contaminated with these germs can make you sick. Tiny amounts of fecal matter are rinsed off all swimmers' bottoms as they swim through the water. That is why it is so important to stay out of the pool if you are sick with diarrhea, shower before swimming, and avoid swallowing pool water. At public swimming facilities, continuous filtration and disinfection of water should reduce the risk of spreading germs. However, swimmers may still be exposed to germs during the time it takes for chlorine to kill germs (certain germs take longer to kill than others) or for water to be recycled through filters. Many pool facilities use one filtration system for several pools. This causes water from various pools to mix and potentially spreads germs throughout connected pools in a very short amount of time. This means that a single diarrheal incident from one person could contaminate water throughout a large pool system. 


What to Do if You Have Diarrhea 
To help protect the health of others, do not swim when you have diarrhea. Microscopic amounts of infected fecal matter can contaminate an entire pool or hot tub and make others sick if they swallow the water. If you have diarrhea, the most important thing you can do is to drink plenty of fluids to prevent dehydration. This is especially important for young children, pregnant women, and persons with weakened immune systems (such as those living with HIV/AIDS, those who have received an organ transplant, or those receiving certain types of chemotherapy). 


More information can be found here:  http://www.cdc.gov/healthywater/swimming/pools/diarrhea-and-swimming.html

POLICIES