ABC AQUATICS SWIM SCHOOL

 General Policies:


 -Parents must remain on ABC Aquatics premises at all times. Parents are to wait in the ABC Clubhouse or on the pool deck. Children may not be left unattended before, during, or after their swim lesson.


- All swimmers, regardless of age, must wear swimsuits. They will not be allowed in the pool if they have any regular 
clothing  on unless otherwise approved by staff. 

 
-Remove all Band-Aids. We recommend using 
liquid band-aid. Please be considerate and use discretion with wounds that have not healed sufficiently.


- Children who are not completely toilet trained must wear a reusable swim diaper. This is a LAW 
not a rule.

 
- Please have older children use the restroom before their class begins.


- Please do not bring a sick child to class. We ask to avoid spreading the illness any further, that you wait until your child is better before bringing his/her to class. If your child has a fever or a contagious disease, please stay at home until the illness has subsided. If you are unsure, please consult your doctor 
for the proper course of action. (Also see important info on diarrhea at the bottom of this page)

- Do not let your children enter the pool until the class is scheduled to begin. If when you arrive, your instructor is not on the deck or in the pool, you must wait outside of the gate or in the clubhouse. You can not be on the deck unless a staff member is present. 

- Please allow swimmers finishing their classes to exit the pool before putting your child into the water.

- Swimmers are not allowed to chew gum or have any type of hard candy during their swimming lesson

- For students who struggle with separation anxiety, the student will be required to complete a limited number of non-threatening tasks before the lesson is over. Parents are asked to remain at a distance in order to allow the instructor to work through the separation anxiety with the child.


Payment Policies: 

Lessons are charged in monthly session. Each session needs to be paid in full by the first lesson of each month. Statements will be Emailed on the first of each month. If the session is not paid by the first lesson of each month, you will receive a second notice/reminder. If the session is not paid before the third lesson the student will not be allowed to participate in the lesson and will be dropped from all remaining classes. A late fee of $25 will also be added to your monthly total. Payments can be made via cash, check or credit card (Visa, Mastercard or Discover only). If you have a credit card on file, it will be charged automatically on the 1st of each month. To cancel this service, you must let us know 14-30 days before 
end of the month. If you cancel after your card is charged on the 1st you will not receive a refund, it is either forfeited or we will apply it as credit towards future lessons.
Any discounts applied do not include the registration fee or late fees. We do not prorate for absences. 

Sibling discount is 5% off of the total per month. Discount does not apply to cousins, parents, or friends. Both must be enrolled at the same time. If one stops lessons the discount will not be applied.


Return Check Policy:

If a check is returned for any reason a $25 fee will be added to your balance. Once notified, payment is due immediately. Non-payment will result in your registration being canceled.

Refund Policy/Cancellation Policy:

 ABC Aquatics does not issue refunds for any of its programs after the lesson start date. All unused funds paid to ABC Aquatics shall become credit for future use toward additional swimming lessons. This includes medical reasons, moving, or missed lessons. Cancellations must be made 14-30 days in advance in writing by emailing to abcaquaticcenter@gmail.com.


Makeup Policies:


ABC Aquatics' make-up policy is designed to accommodate each student equally and we do our best to be as flexible as possible and to remain fair to all clients. These policies are strictly enforced for everyone. Please make sure you read and understand them before signing.

- ABC Aquatics does not guarantee any make up; they are dependent upon availability and they must be scheduled. Due to our low instructor-student ratio, we cannot guarantee the availability of make-up classes.

- All scheduling is done within a two week span. We can not schedule anything over two weeks ahead of time.

-Abc will not give makeups with less than 24 hour notice, or before 8:00 A.M. the day of  their lesson if an illness occurs. No shows will not be able to be made up. You must notify the office 24 hours in advance if you are planning on missing a class by emailing abcaquaticcenter@gmail.com

- We will NOT prorate or add lessons to the end of the month for makeups, unless for instructor illness, pool maintenance, or weather.

- If you go on vacation and do not want to lose your scheduled spot, you will still need to pay your monthly fees and schedule makeups for any classes missed. The max amount of weeks we allow for absences in a row is 4. If you plan to miss more than 4 weeks in a row you will need to stop lessons and re-enroll upon return. We will not hold your spot.

- Make up classes can only be scheduled for lessons that have already been paid for within the current month of tuition or after.  (example: if you tell us in January that you will miss a week in February you must wait until you return to schedule any make ups or you must pay in advance for the following month).

- If you have two kids in a semi-private class and one is sick, but the other takes the full 30 mins, no makeup will be given to the other participant as the student has received a 30 min private lesson from the instructor. You must still notify the office of any absences regardless.

- More than 3 absences in a row without notice will result in the student being dropped from the class.

-Make ups can not be transfered between siblings and or friends. Only the student who was absent will be allowed to use the make up.

- Make ups must be scheduled in addition to paid weekly classes. They must be scheduled on a different day other than your regularly scheduled lesson day.

- A scheduled make-up lesson cannot be made up for any reason.   If you miss the make-up lesson or need to cancel for any reason after it has already been approved and scheduled, you will lose the make up with no refunds.

- Make ups will expire at the end of each current year. Any unused make ups on your account will not be available after Dec. 22nd.

-5 Weeks in a month: You are guaranteed 4 or 8 lessons in a month depending on which package you get. If there is a 5th week it will be used as a make-up. For more info about this policy please ask.

- If you are enrolled in semi-private classes and have 2 or more make ups available, we may schedule your make up to be done as a private lesson which will be equivalent to 2 semi-private make ups. (in other words, 1 private = 2 semi-privates)

- ABC Aquatics Observed Holidays include: Memorial Day, Easter, 4th of July, Labor Day, Halloween, Thanksgiving weekend, Christmas Eve- New Year’s Day.



**TO READ ALL OF THE POLICIES PLEASE REFER TO YOUR REGISTRATION FORM. POLICIES STATED ON THIS PAGE ARE ONLY THE MOST ASKED ABOUT POLICIES**

IMPORTANT INFORMATION FROM THE CALIFORNIA HEALTH DEPARTMENT

PLEASE DO YOUR PART TO HELP KEEP EVERYONE SAFE AND HEALTHY BY LETTING US KNOW IF YOUR CHILD HAS OR HAD DIARRHEA IN THE PAST 14 DAYS! 

DIARRHEA AND SWIMMING 
Diarrhea and swimming don’t mix! Diarrhea is the most common recreational water illness (RWI). Swimmers who are sick with diarrhea—or who have been sick in the last two weeks—risk contaminating pool water with germs. Certain germs that cause diarrhea can live from minutes to days in pools, even if the pool is well ­maintained. Once the pool has been contaminated, all it takes is for someone to swallow a small amount of pool water to become infected. Diarrhea and Spreading Illness at the Pool Infectious diarrhea can contain anywhere from hundreds of millions to one billion germs per bowel movement. Swallowing even a small amount of water that has been contaminated with these germs can make you sick. Tiny amounts of fecal matter are rinsed off all swimmers' bottoms as they swim through the water. That is why it is so important to stay out of the pool if you are sick with diarrhea, shower before swimming, and avoid swallowing pool water. At public swimming facilities, continuous filtration and disinfection of water should reduce the risk of spreading germs. However, swimmers may still be exposed to germs during the time it takes for chlorine to kill germs (certain germs take longer to kill than others) or for water to be recycled through filters. Many pool facilities use one filtration system for several pools. This causes water from various pools to mix and potentially spreads germs throughout connected pools in a very short amount of time. This means that a single diarrheal incident from one person could contaminate water throughout a large pool system. 


What to Do if You Have Diarrhea 
To help protect the health of others, do not swim when you have diarrhea. Microscopic amounts of infected fecal matter can contaminate an entire pool or hot tub and make others sick if they swallow the water. If you have diarrhea, the most important thing you can do is to drink plenty of fluids to prevent dehydration. This is especially important for young children, pregnant women, and persons with weakened immune systems (such as those living with HIV/AIDS, those who have received an organ transplant, or those receiving certain types of chemotherapy). 


More information can be found here:  http://www.cdc.gov/healthywater/swimming/pools/diarrhea-and-swimming.html